AGB also offers the following classes to improve the overall culture of your workplace.
This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. Students will also understand all six phases of the conflict resolution process, understand the five main styles of conflict resolutionm and be able to adapt the process for all types of conflicts.
This seminar will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will develop a better understanding of what customer service means in relation to all your customers. They will learn how to anticipate and identify customers’ needs and recognize how attitude affects customer service.
Leadership and Influence
Leadership potential can be tested by our response to events or developed through self reflection. This course takes the latter approach. Participants will learn the characteristics of leadership and begin to build the confidence needed to be an effective leader. In this class, students will study and apply key leadership philosophies, including the Great Man theory and Trait theory. They also will explore Transformational Leadership.